Terms and Conditions
Welcome to the Bravaro Car Care privacy policy.
Bravaro Car Care (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
Purpose of this Privacy Policy
This privacy policy aims to give you information on how Bravaro Car Care collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase our car care products, sign up for our newsletter, or contact customer service.
Controller
Bravaro Car Care is the controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us using the details set out below.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Email address: hello@bravarocarcare.com
Postal address: 124-128 City Road, London, UK, EC1V 2NX
Telephone number: +44 07761 915417
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data: includes first name, last name, username or similar identifier.
Contact Data: includes billing address, delivery address, email address, and telephone numbers.
Financial Data: includes payment card details (processed securely by our payment providers; we do not store full card details).
Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.
Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: includes your purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Purchase our products;
- Create an account on our website;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your order and delivering your car care products).
Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal obligation (e.g., keeping records for HMRC).
Purposes for which we will use your personal data
- To register you as a new customer.
- To process and deliver your order (Manage payments, fees and charges; Collect and recover money owed to us).
- To manage our relationship with you (Notifying you about changes to our terms or privacy policy; Asking you to leave a review).
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in section 4 above.
- Service Providers: Companies who provide IT and system administration services.
- Delivery Partners: Couriers and logistics companies used to deliver your orders (e.g., Royal Mail, DPD, DHL).
- Payment Processors: Banks and payment providers (e.g., Stripe, PayPal) to process your payments securely.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers.
- HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
Many of our external third parties (such as software providers) may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
8. Data Retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at hello@bravarocarcare.com.
10. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For example, we use cookies to keep track of what you have in your basket. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (such as the shopping cart) may become inaccessible or not function properly.
Last Updated: 01 February 2026
