Returns & Refunds Policy

Bravaro Car Care – E-commerce (United Kingdom)

This Returns & Refunds Policy applies exclusively to purchases made through the Bravaro Car Care online store and is drafted in accordance with UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Due to the nature of our products, which include chemical and liquid substances, specific conditions apply to returns in order to ensure safety, compliance, and product integrity.

 

1. Right to Cancel (14-Day Cooling-Off Period)

In accordance with UK law, consumers have the right to cancel their purchase within 14 calendar days from the date of receipt of the goods, without providing any reason.

⚠️ Important Notice:

• The right to cancel only applies if the product remains sealed, unused, and in its original packaging.
• Products that have been opened, unsealed, used, tampered with, or show signs of leakage are not eligible for return.
• This limitation is permitted under UK law, which provides exceptions for sealed goods that are not suitable for return due to health, hygiene, or safety reasons once unsealed.

 

2. Return Eligibility Conditions

To qualify for a return, all of the following conditions must be met:

• The original factory seal remains fully intact;
• The product has never been used;
• The item is in perfect condition, free from damage or leakage;
• The product is returned in its original packaging, including labels, instructions, and safety information.

Bravaro Car Care reserves the right to refuse any return that does not comply with these conditions.

 

3. Faulty, Defective, or Incorrect Items

If you receive:

• A faulty or defective product; or
• An item different from what was ordered;

please contact our customer support team as soon as possible, providing your order number and supporting evidence (such as photographs).

Where a fault or error is confirmed, Bravaro Car Care will act in accordance with the Consumer Rights Act 2015, which may include:

• A full refund;
• A replacement product; or
• An alternative remedy as required by law.

 

4. How to Return an Item

1. Notify Bravaro Car Care of your intention to return the item within the applicable legal timeframe.
2. Wait for return authorisation and instructions from our customer support team.
3. Securely package the product to prevent damage or leakage during transit.

Bravaro Car Care is not responsible for loss, damage, or leakage occurring during the return shipping process.

 

5. Return Shipping Costs

• All return shipping costs are the responsibility of the customer, as permitted under UK law.
• If the return is due to a confirmed fault or an error on our part, return shipping costs will be handled in accordance with statutory requirements.
• Any additional charges, including customs duties or taxes where applicable, are the responsibility of the party returning the item.

 

6. Inspection and Refund Processing

• All returned items are subject to inspection upon receipt.
• If the return is approved, refunds will be issued within 14 days using the original payment method.
• If a return is rejected due to non-compliance with this policy, the item may be returned to the customer at their expense.

 

7. Safety and Compliance

Given the chemical and liquid nature of Bravaro Car Care products, strict adherence to this Returns & Refunds Policy is necessary to protect customers, carriers, and staff.

 

8. Policy Updates

Bravaro Car Care reserves the right to amend this policy at any time to reflect operational or legal changes, in full compliance with UK law.

For return requests or further assistance, please contact our customer support team through the official channels listed on our website.